Our policy is designed to comply with all applicable laws and regulations, including the EU Anti Money Laundering Directives, local jurisdictional requirements, and the Financial Action Task Force recommendations.

We apply strict procedures to verify the identity of our players:

• Identity verification using valid government issued identification.
• Address verification using recent utility bills or bank statements.
• Source of funds verification for transactions exceeding certain thresholds.
• Enhanced due diligence for politically exposed persons.

We actively monitor activity for patterns that may indicate money laundering:

• Unusually large deposits or withdrawals.
• Multiple transactions within short time periods.
• Deposits followed by minimal gaming activity.
• Attempts to structure transactions to avoid reporting thresholds.
• Unexplained changes in betting patterns.

We adhere to all reporting requirements mandated by law:

• Suspicious transaction reports filed with relevant authorities.
• Cash transaction reports for amounts above the applicable threshold.
• Cooperation with law enforcement inquiries and investigations.

We maintain comprehensive records of all customer identification documents, transactions, and suspicious activity reports for a minimum of five years.

Our team receives regular training on:

• Identifying suspicious transactions and behavior.
• Understanding the relevant regulations and requirements.
• Following proper escalation procedures.
• Maintaining customer confidentiality during investigations.

We conduct regular risk assessments to identify and mitigate money laundering risks. These assessments consider customer risk factors such as location, profile, and transaction history, alongside payment method, geographical, and product and service risk factors.

The Company adheres to and complies with “Know your customer” principles, which aim to prevent financial crime and money laundering through client identification and due diligence.

The Company reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a user on luckyclash.io. We reserve the right to restrict the service, payment, or withdrawal until identity is sufficiently determined, or for any other reason in our sole discretion based on the legal framework.

We take a risk-based approach and perform strict due diligence checks and ongoing monitoring of all clients, customers, and transactions. As per the money laundering regulations, we utilize three stages of due diligence checks, depending on the risk, transaction, and customer type.

• SDD — simplified due diligence is used in instances of extremely low-risk transactions that do not meet the required thresholds.
• CDD — customer due diligence is the standard for due diligence checks, used in most cases for verification and identification.
• EDD — Enhanced Due Diligence is used for high-risk customers, large transactions or special cases.

Separately and in addition to the above, when a user requests a withdrawal of any amount inside luckyclash.io, or attempts to or completes a transaction that is deemed suspicious, then it is compulsory for them to complete the full KYC process.

During this process, the user will have to input some basic details about themselves and then upload:

• A copy of Government Issued Photo ID (in some cases front and back depending on the ID document).
• A selfie of themselves holding the ID document.
• A bank statement or Utility Bill.

1) Proof of ID

• Signature is present.
• Country is not one of the following Restricted Countries: Austria, France and its territories, Germany, Netherlands and its territories, Spain, Union of Comoros, United Kingdom, USA and its territories, all FATF Blacklisted countries, and any other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority.
• Full Name matches the client’s name.
• Document does not expire in the next 3 months.
• Owner is over 18 years of age.

2) Proof of Residence

• Bank Statement or Utility Bill.
• Country is not one of the following Restricted Countries: Austria, France and its territories, Germany, Netherlands and its territories, Spain, Union of Comoros, United Kingdom, USA and its territories, all FATF Blacklisted countries, and any other jurisdictions deemed prohibited by the Anjouan Offshore Financial Authority.
• Full Name matches client’s name and is the same as in Proof of ID.
• Date of Issue: within the last 3 months.

3) Selfie with ID

• Holder is the same person as in the ID document above.
• ID document is the same as in “1”. Make sure the photo / ID number is the same.

• When the KYC process is unsuccessful, the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user.
• Once all proper documents are in our possession, the account gets approved.

If you have any questions about this policy, please reach out to our support team and we will be glad to help.